0 - 5 years
0 - 5 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
Accurately process customer orders received via phone, email, or other channels.
Handle customer inquiries and provide support through both voice and non-voice channels, ensuring a high level of customer satisfaction.
Collaborate with warehouse, logistics, and other teams to ensure timely order fulfillment and delivery.
Address and resolve any issues or discrepancies related to orders, shipments, or returns.
Maintain accurate records of all customer interactions, orders, and transactions in the system.
Ensure all orders are processed in compliance with company policies and procedures.
Generate and analyze reports related to order fulfillment metrics and performance.
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