Hiring For Associate OTC Collection-US Shift

Hiring for Associate OTC Collection for US Shift.

Job location-Pune Kharadi

WFO-Both side cab facility.

Interested can share profile at pooja.sharma@smith-nephew.com

Role Overview:

As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy.

Roles & Responsibilities

• Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
• Coordinate customers queries with the relevant departments for dispute resolution
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Allocate payments and reconciliation of accounts.
• Own portfolio of low and medium complexity accounts
• Contribute to accurate customer master data
• Follow assigned collections strategy
• Ensure contacts and customer responses are tracked in the system as specified in the SOP
• Report current statistics and flag any potential bad debt risks to Credit Manager
• Refer and escalate unresolved issues to Credit Manager for further action
• Monitor and flag customers approaching or exceeding their credit limits
• Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
• Ensure compliance with collections policies and procedures
• Perform quality checks
• Implement process improvements
• Prepare updates on results on request
• Lead daily meetings on request
• Work with OTC tools: SAP, HighRadius
• Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.

Shift- US shift 5.30 PM to 2.30 AM IST,

Experience required:

• At least a year of experience in an international environment, preferably Collections, Cash Application or Customer Service department
• Proven record of process improvements will be an asset
• Excel skills on intermediate level
• SAP experience
• HighRadius experience will be an asset

Interested can share profile at pooja.sharma@smith-nephew.com