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Hiring For Agency Manager, Recovery | Bangalore

2 - 7 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Agency Manager Recovery

Role & responsibilities

Agency Management:

  • Handle a network of recovery/collections agencies within the assigned territory.
  • Onboard, train, and review performance of recovery partners.
  • Ensure adherence to SLAs, compliance, and fair collection practices.
  • Recovery Operations:

  • Monitor and drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases).
  • Develop and implement recovery strategies to maximize collections efficiency.
  • Execute field recovery actions including skip tracing, settlements, legal recoveries where required.
  • Channel Performance:

  • Analyze agency/channel productivity and optimize recovery costs.
  • Ensure recovery agents are well-informed, trained, and aligned with company standards.
  • Initiate corrective actions in case of underperformance.
  • Compliance & Reporting:

  • Ensure compliance with regulatory guidelines and company policies.
  • Maintain MIS and daily/weekly performance reports.
  • Collaborate with legal, risk, and credit teams as required.

Preferred candidate profile

  • Graduate/Postgraduate in any discipline.
  • 3 to 8 years

    of experience in

    collections/recovery

    , with strong exposure to

    agency/channel handling

    .
  • Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus.
  • Ability to travel extensively and manage field recovery operations.

Perks and benefits

Salary is not constrain for right person, interested candidate can drop your resume to bhoomika.somayaji@smfgindia.com

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SMFG INDIA CREDIT COMPANY
SMFG INDIA CREDIT COMPANY

Financial Services

Mumbai

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