Hiring For Agency Manager, Recovery | Bangalore

SMFG INDIA CREDIT COMPANY

2 - 7 years

2 - 4 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Collections field collections Collections Process Debt Recovery Recovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Agency Manager Recovery

Role & responsibilities

Agency Management:

Handle a network of recovery/collections agencies within the assigned territory.
Onboard, train, and review performance of recovery partners.
Ensure adherence to SLAs, compliance, and fair collection practices.
Recovery Operations:
Monitor and drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases).
Develop and implement recovery strategies to maximize collections efficiency.
Execute field recovery actions including skip tracing, settlements, legal recoveries where required.
Channel Performance:
Analyze agency/channel productivity and optimize recovery costs.
Ensure recovery agents are well-informed, trained, and aligned with company standards.
Initiate corrective actions in case of underperformance.
Compliance & Reporting:
Ensure compliance with regulatory guidelines and company policies.
Maintain MIS and daily/weekly performance reports.
Collaborate with legal, risk, and credit teams as required.

Preferred candidate profile

Graduate/Postgraduate in any discipline.
3 to 8 years
of experience in
collections/recovery
, with strong exposure to
agency/channel handling
.
Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus.
Ability to travel extensively and manage field recovery operations.

Perks and benefits

Salary is not constrain for right person, interested candidate can drop your resume to bhoomika.somayaji@smfgindia.com

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