Hiring Experience Candiates Along with Fresher-Earn Upto 6 LPA For Exp

Position: International Client Support Executive(Voice/Chat/Blended)

Location: Pune (viman Nagar)

Salary: Up to 3 LPA In hand 24k (Fresher) / Up to 6.5 LPA 30% hike on last salary (Experience)

Contact: Call or WhatsApp HR Kalyani at 9225600444

Note: Immediate joiners preferred.

Role & responsibilities

• Respond to customer inquiries via voice calls and online chat in a timely and professional manner.
• Understand customer needs and provide accurate information about products and services.
• Resolve customer complaints and issues efficiently while maintaining a positive rapport.
• Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Follow scripts and guidelines to ensure compliance with company policies and procedures.
• Meet performance metrics such as call handling time, response time, and customer satisfaction scores.

Preferred candidate profile:

• Graduate/Under Graduate Fresher and candidates with minimum 1 year of International BPO experience are preferred.
• Excellent verbal and written communication skills in English (additional international languages are a plus).
• Strong problem-solving skills and ability to handle customer inquiries effectively.
• Proficient in using computers and familiarity with CRM systems
• Flexibility to work in shifts, including evenings, weekends

Perks and benefits:

• Competitive salary and performance-based incentives.
• Comprehensive training programs and ongoing professional development.
• Health benefits and employee wellness programs.
• Friendly and supportive work environment.
• Cab Facility till nodal point

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.

Contact Person: HR KALYANI

Contact No: 9225600444

Mail Id: kalyani.s@spes.in

Note: Please be aware that no virtual interviews will be conducted for this position.

References are highly appreciated Role & responsibilities