Hiring || Dynamics 365 Customer Engagement (CE) Professional

Position: Dynamics 365 Customer Engagement (CE) Professional

Experience: 10+ Years (5+ years in Dynamics 365 CE)

Location: Chennai Overlapping shift with EST.

Employment Type: Full-time and Contract

Educational Qualification: Bachelor's or Masters Degree in Computer Science, IT, or related field

Job Summary

Dynamics 365 Customer Engagement (CE) Professional

Power Platform, CRM solutions, customization, integrations, and data migration

Key Responsibilities

• Solution Design & Development:

• Design and implement

  end-to-end Dynamics 365 CE solutions

  to meet business needs.
• Customize and configure Dynamics 365 CE modules, including

  Sales, Customer Service, Marketing, and Field Service

  .
• Develop

  Power Automate workflows, PowerApps, and integrations

  with other Microsoft and third-party applications.

• Implementation & Integration:

• Manage

  data migration, integration

  with enterprise applications, and deployment of CRM solutions.
• Work with APIs, Azure Services, and third-party tools for seamless integration.
• Ensure

  data security, compliance, and performance optimization

  of CRM solutions.

• Customer Engagement & Support:

• Collaborate with

  business stakeholders, technical teams, and end-users

  to gather and define requirements.
• Conduct

  user training, troubleshooting, and post-implementation support

  for Dynamics 365 CE.
• Act as an

  SME (Subject Matter Expert)

  to advise on best practices for CRM solutions.

• Project Management & Documentation:

• Manage project lifecycles, including

  requirement gathering, development, testing, and deployment

  .
• Prepare

  technical documentation, process workflows, and user manuals

  .
• Work with Agile methodologies and tools like Azure DevOps for project tracking.

• Continuous Improvement & Innovation:

• Stay updated with

  Microsoft Dynamics 365 CE enhancements, Power Platform, and AI-driven CRM innovations

  .
• Recommend and implement process improvements for

  better customer engagement and automation

  .
• Optimize CRM functionalities to enhance user adoption and customer experience.

Required Skills & Experience

• 10+ years of overall experience

  in IT, with

  5+ years in Dynamics 365 CE

  .
• Strong expertise in

  Dynamics 365 CE modules

  (Sales, Customer Service, Marketing, Field Service).
• Hands-on experience with

  Power Platform (Power Apps, Power Automate, Power BI)

  .
• Experience in

  customizing, configuring, and extending Dynamics 365 CE

  using plugins, JavaScript, and workflows.
• Proficiency in

  C#, .NET, JavaScript, HTML, CSS, and SQL Server

  for custom development.
• Knowledge of

  Azure services, API integrations, and cloud-based deployments

  .
• Strong understanding of

  data migration, ETL processes, and security best practices

  .
• Experience working with

  Agile/Scrum methodologies

  and DevOps tools like

  Azure DevOps

  .
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• Microsoft Certified:

  Dynamics 365 Customer Engagement Functional Consultant Associate

• Microsoft Certified:

  Power Platform Functional Consultant Associate

• Microsoft Certified:

  Azure Fundamentals (AZ-900) or Azure Solutions Architect

Why Join Us?

• Opportunity to work on cutting-edge

  Dynamics 365 CE & Power Platform

  projects.
• Collaborate with

  global teams and enterprise clients

  .
• Career growth in

  Microsoft ecosystem and cloud technologies

  .
• Competitive salary, benefits, and training programs for upskilling.

Interested candidates share your resume to hr@caliberfocus.com.