Hiring: Customer Success Manager at Leading Fintech Firm

Customer Success Manager

Role Summary:

Organization is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling.

Key Responsibilities:

Adoption:

• Facilitate the adoption of organization solutions within client organizations, tailoring strategies to maximize their effectiveness.
• Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.

Usage:

• Monitor client usage patterns and provide guidance to optimize solution effectiveness.

Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.

Troubleshoot:

• Quickly identify and resolve client issues to maintain high levels of client satisfaction.

Collaborate with internal teams to address any system or process-related challenges.

Travel:

• Extensive travel to engage with clients

Experience:

• Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.
• Proven track record in developing strategies for increasing product usage and client satisfaction.

Skills:

• Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.
• Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively.
• Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.
• Proficient problem-solving abilities to troubleshoot issues and provide timely solutions.

In-depth industry knowledge and fluency in the local language to effectively communicate with clients.

Industry Knowledge

• Deep understanding of the collections landscape and trends, enabling you to provide insights and guidance to clients.
• Age less than 35 years.

Location : Delhi, Bengaluru, Hyderabad,Pune,Chennai,Kolkata,Ahmedabad, Lucknow, Chandigarh.

****Understanding of Local Language is must***

Notice Period : 15 days or Less or 1 month

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