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NTT DATA, Inc.
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Hiring Customer Care Support - International Chat & Email Process

Hiring Customer Care Support - International Chat & Email Process

NTT DATA, Inc.

1 - 4 years

1 - 4 Lacs

Coimbatore

Posted:1 week ago| Platform:

Apply

Skills Required

Email Support Chat Support International Chat Process International Customer Service Communication Skills Customer Support Customer Service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Details:

Job Role:
Customer Care Support (International Chat & Email Process)
Experience:
1 - 5 Years in International Chat Process - BPO Insurance
Skillset:
Customer Handling, Insurance Process Experienced, Good Communication
Shift:
Night Shit
Work Location:
Coimbatore
Mode of Work:
Work From Office

Position's General Duties and Tasks

In this Role you will be Responsible For:

The candidate is responsible to read and understand the process documents provided by the customer.
Analyse the insurance request received from the customer and process as per standard operating procedures.
Stay up to date on new policies, processes, and procedures impacting the
Familiarize, navigate multiple client applications and capture the necessary information to process customer request.
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
Organizing and completing tasks according to assigned priorities.
Associate need to report to work from office mandatory

Requirements for this role include:

Candidate should have min 6months 1year experience
Display good analytical skills
Should have basic insurance knowledge
Possess excellent communication skills
Should have typing speed with minimum 21WPM.
Ready to work in complete Night Shift.
Should be flexible & adopt to situations
Should extend support to the team during crisis period
Ready to relocate as per the business requirement.
Should be confident, aggressive and result oriented

Preferences: -

Ability to communicate (oral/written) effectively to exchange information with our client.
Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.

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