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Hiring AR Caller Fresher (Voice Process) - NTT DATA - Chennai

Hiring AR Caller Fresher (Voice Process) - NTT DATA - Chennai

NTT DATA, Inc.

0 - 1 years

1 - 2 Lacs

Chennai

Posted:2 days ago| Platform:

Apply

Skills Required

AR Calling Excellent Communication In English International Voice Voice Support US Process Denial Management International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

NTT DATA

Job Details:

Job Title:
Customer Care Collections Senior Representative (Voice Process)
Experience:
Freshers
Education Qualification:
2022, 2023 & 2024 Graduates are eligible (2025 graduates with all sem marksheet & university-provided consolidated certificates are required to be considered)
Skillset:
Excellent communication skills and Interest to learn
Shift:
Night Shift
Work Location:
Chennai DLF
Mode of Work:
Work From Office

In these roles, you will be responsible for:

Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts receivable.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team

Requirements for this role include:

Ability to work regularly scheduled shifts from Monday-Friday, (
8:30 PM to 5:30 AM) or (10:30 PM to 7:30 AM).
10+2+3 Years of Education
qualification is a must.
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

All the best!!!

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