Helpdesk Support Engineer

Delivery Centric Technologies

4 years

1 - 6 Lacs

Mumbai

Posted:18 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support troubleshooting resolve azure software vpn

Work Mode

Remote

Job Type

Full Time

Job Description

Role: Helpdesk Support Engineer

Location - Mumbai and Pune

Key responsibilities:

4+ years of experience
Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
Deliver support via phone and remote desktop access; prior experience in both is required.
Guide users through troubleshooting steps to resolve technical problems effectively.
Install, configure, and troubleshoot components within the Microsoft 365 suite.
Serve as the first point of contact for technical issue resolution and escalation.
Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
Manage remote desktop connections and configure VPN access for secure connectivity.

Please contact chrisabel.sherin@deliverycentric.com for additional details

Job Types: Full-time, Permanent

Work Location: In person

More Jobs at Delivery Centric Technologies

Senior Snowflake Data Architect

Chennai, Bengaluru, Mumbai (All Areas)

4.0 - 9.0 yrs

INR 3 - 8 Lacs

Snowflake Implementer

Chennai, Bengaluru, Mumbai (All Areas)

3.0 - 6.0 yrs

INR 6 - 8 Lacs

Snowflake Implementer

Bengaluru, Karnataka

3.0 - 6.0 yrs

Salary: Not disclosed

Snowflake Implementer

Bengaluru

3.0 - 6.0 yrs

Salary: Not disclosed

Application Packaging

Bengaluru

3.0 - 5.0 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.