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NTT DATA
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Helpdesk Senior Associate

Helpdesk Senior Associate

NTT DATA

2 - 6 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service troubleshooting it service desk support english written verbal communication bugfinding it software hardware troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

As a Helpdesk Senior Associate at NTT DATA in Bengaluru, Karnataka (IN-KA), India, you will play a crucial role in providing exceptional IT Service Desk support to end-users. Your responsibilities will include: - Providing guidance, support, and training for various IT devices, applications, or processes. - Recording, updating, and escalating support issues promptly. - Supporting all IT onboarding activities for end-users. - Collaborating with internal IT teams on system testing, integration, and maintenance. - Exploring new IT business tools to enhance support for business users and internal IT team. - Identifying and implementing process and technology improvements. - Demonstrating willingness to learn and grow in other IT business areas. Qualifications required for this role: - Excellent English written and verbal communication skills. - Exceptional customer service skills. - Ability to work well in a team environment. - Willingness to work 24/7 rotational shifts, including weekends, and mandatory work from the office. - Strong troubleshooting skills and ability to find bugs and provide resolutions. - Comfortable working independently within a diverse global team. - Knowledge and skills in IT software and hardware troubleshooting, including Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. Serving 75% of the Fortune Global 100, NTT DATA has a diverse team of experts in more than 50 countries. The company offers services such as business and technology consulting, data and artificial intelligence solutions, industry-specific services, and application development and management. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to facilitate the transition to a digital future for organizations and society. For more information, visit us at us.nttdata.com.,

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Helpdesk Senior Associate