Helpdesk Senior Associate

As a Helpdesk Senior Associate - ITIL at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be part of a dynamic team dedicated to providing exceptional IT services and support. Here is a brief overview of your role, key responsibilities, and the qualifications required: Role Overview: - Join a team of passionate individuals at NTT DATA, a trusted global innovator in business and technology services. - Contribute to the growth and success of the company by providing quality IT services to clients. - Work in a diverse and inclusive environment that values integrity and commitment. Key Responsibilities: - Provide helpdesk support and resolve IT issues for clients. - Follow ITIL best practices to ensure efficient and effective service delivery. - Collaborate with team members to troubleshoot and resolve technical problems. - Maintain accurate records of helpdesk tickets and service requests. - Communicate effectively with clients to understand their IT needs and provide timely solutions. Qualifications Required: - Previous experience in a helpdesk or IT support role. - Familiarity with ITIL framework and best practices. - Strong communication and problem-solving skills. - Ability to work effectively in a team environment. - Bachelor's degree in Computer Science or related field preferred. About NTT DATA: NTT DATA is a $30 billion global innovator providing business and technology services to 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers a wide range of services including consulting, data analytics, industry solutions, and infrastructure management. Join NTT DATA to be part of a leading provider of digital and AI infrastructure, driving organizations confidently into the digital future. Apply now to be part of the NTT DATA team and contribute to shaping the future of technology and business services.,