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Conexxia It Services
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Helpdesk (L1 & L2 Support)

Helpdesk (L1 & L2 Support)

Conexxia It Services

2 - 4 years

|

2 - 4 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

l1 support ms azure ad/entra ms suites l2 support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Provide Level 1 and Level 2 technical support to end users
Troubleshoot and resolve issues related to desktops, laptops, email, and collaboration tools
Support user account management, access control, and authentication
Handle incidents, service requests, and escalations within defined SLAs
Document issues, resolutions, and procedures in the ticketing system
Coordinate with internal teams and vendors for issue resolution
Ensure high levels of customer satisfaction through timely and effective support

Technical Skills Required:

Microsoft Azure (basic administration and support)
Active Directory / Entra ID (user management, group policies, access)
Microsoft Suite (Outlook, Teams, OneDrive, SharePoint, Office applications)
Experience with ticketing tools and ITIL-based processes

Preferred candidate profile

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