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Jones Lang LaSalle (JLL)
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Helpdesk Executive

Helpdesk Executive

Jones Lang LaSalle (JLL)

1 - 7 years

3 - 9 Lacs

hyderabad

Posted:4 days ago| Platform:

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Skills Required

selection process publishing helpdesk data management artificial intelligence help desk executive investment management microsoft continuous improvement commercial real estate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our customer our priority will be your tagline
Leading the helpdesk operations team, you will lend your expertise in analyzing data, crafting infographic reports that present trends, and identifying areas for improvement

You ll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team
That said, you ll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation

Being a core part of operations

Innovation is one of the secrets to your success as a helpdesk manager

In this role, you ll support our account directors through your vast knowledge of data trends and critical information
Likewise, you ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team

On top of these, you ll take part in the CIWG competition to present your ideas
You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders

You ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team
Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR

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Helpdesk Executive