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Millennium Ims
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HelpDesk Engineer (24/7 Rotational Shifts)

HelpDesk Engineer (24/7 Rotational Shifts)

Millennium Ims

3 - 6 years

2 - 5 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

angular css adobe xd ui webpack figma html rxjs typescript

Work Mode

Work from Office

Job Type

Full Time

Job Description

HelpDesk Engineer (24/7 Rotational Shifts)
Location: Bangalore Shift: Rotational Reports To: HelpDesk Supervisor Transport and Food allowance Relevant experience: 3+ Very good communication skills Key Responsibilities Respond to user queries via email, phone, ticketing system, or chat Handle password resets, account unlocks, and user access issues Triage and log all incoming incidents and service requests with proper categorization Provide first-level support for: ? Microsoft 365 (Outlook, Teams, OneDrive) ? Campus portals (MyStThom, QuickLaunch) ? Login and authentication issues ? Wi-Fi and basic connectivity ? Student/faculty onboarding (IT access-related) ? Printer and peripheral setup assistance Escalate complex issues to Level 2/3 or university teams as per defined SOP Follow shift handover procedures and maintain accurate ticket notes Participate in training and maintain updated knowledge base entries Required Skills & Experience 3+ years of experience in IT HelpDesk or Service Desk support Excellent communication skills and customer-first mindset Proficiency in troubleshooting Windows OS, web browsers, and email platforms Familiarity with IT ticketing systems (Freshservice) Understanding of Microsoft 365 suite and university portals preferred Knowledge of PeopleSoft (navigation-level) or experience supporting ERP users is a plus Ability to follow documented SOPs, escalate when needed, and maintain SLA commitments Willingness to work rotational shifts including weekends and nights

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HelpDesk Engineer (24/7 Rotational Shifts)