Helpdesk Coordinator

We are seeking a proactive and detail-oriented Helpdesk Coordinator to join our team. The ideal candidate will have 1–2 years of experience in handling helpdesk operations, excellent Excel skills, and strong communication abilities for calling. Candidates from an FMCG background will be given preference.

Responsibilities:

• Serve as the first point of contact for internal and external helpdesk queries.
• Maintain and update data using Excel for daily reports and tracking.
• Conduct warm calling to follow up on queries, feedback, and service resolution.
• Coordinate with various departments to ensure timely resolution of support tickets.
• Monitor helpdesk systems and escalate issues as required.
• Maintain records of issues, actions taken, and resolutions.
• Generate and share regular reports with management.
• Handle CRM software on a daily basis for data updates.

Requirements:

• Graduate in any discipline.
• 1–2 years of experience in a helpdesk or customer support role.
• Proficiency in MS Excel ( Basic formulas).
• Hands-on experience with CRM software.
• Excellent verbal and written communication skills.
• Confident in conducting warm calling and follow-ups.
• Strong organizational and multitasking skills.
• FMCG industry experience is preferred.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• CRM software: 1 year (Required)

Work Location: In person