Helpdesk Associate - Technical Troubleshooting

NTT DATA, Inc.

1 - 3 years

2 - 4 Lacs

coimbatore

Posted:4 hours ago| Platform:

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Skills Required

international calling helpdesk bug troubleshooting customer handling international bpo software testing automation testing customer service manual testing customer care customer support voice process international call center black box testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in coimbatore, Tamil Ndu (IN-TN), India (IN).

NTT DATA, Inc. currently seeks a "Helpdesk Associate to join our team in Coimbatore.

Requirements:

Must be a Graduate.
Good communication skills with international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Mandate work from office.
1-3 Years of Experience

Job description:

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team.

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