Help-desk Team Lead

Arthur Grand Technologies Inc

5 years

0 Lacs

hyderābād

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

servicenow jira wan vpn azure security antivirus encryption troubleshooting software networking itil technology support certifications leadership communication

Work Mode

Remote

Job Type

Full Time

Job Description

Help-desk Team Lead
Hyderabad
Full Time Opportunity

Technical Skills Required:

Strong knowledge of Windows OS, Microsoft 365/Outlook, Active Directory, VPNs, and Remote Access tools.
Experience with ticketing systems (ServiceNow, JIRA, Remedy, or similar).
Good understanding of LAN/WAN, Wi-Fi, routers, switches, firewalls, and VPN technologies.
Familiarity with cloud platforms (Azure, Office 365, or equivalent).
Knowledge of endpoint security tools (antivirus, encryption, DLP).
Experience in troubleshooting hardware/software/networking issues.
Exposure to ITIL processes (Incident, Problem, Change Management).

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or equivalent.
5–7 years of IT support/help desk experience, with at least 2 years in a team lead or supervisory role.
IT certifications preferred: ITIL Foundation, CompTIA A+, Network+, Microsoft Certified, or similar.
Strong leadership, communication, and problem-solving skills.

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc
ramdas@arthurgrand.com

Job Type: Full-time

Work Location: In person

More Jobs at Arthur Grand Technologies Inc

IT Recruiter Fresher

Thanjavur, Tiruchirapalli, Musiri

Experience: Not specified

INR 2 - 2 Lacs

Lead Generation Specialist

Tiruchchirāppalli

1.0 - 2.0 yrs

INR 0 - 0 Lacs

Network Engineer with Meraki SD-WAN

India

10.0 - 15.0 yrs

Salary: Not disclosed

Network Engineer with Meraki SD-WAN

Pune, Bengaluru, Delhi / NCR

10.0 - 15.0 yrs

INR 20 - 25 Lacs

AVD& Application Support Engineer

Chennai

3.0 - 6.0 yrs

INR 3 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.