Help Desk Support Specialist

Job Description Role Overview: As a Help Desk Support Specialist at Soteria, you will be responsible for providing technical support, troubleshooting issues, assisting with desktop computers, and offering customer support. Your role will involve handling help desk support requests, resolving technical problems promptly, and ensuring customer satisfaction. This is a full-time, on-site role located in Gurugram. Key Responsibilities: - Provide technical support and troubleshooting assistance - Assist with desktop computers and help desk support - Offer customer support to address their needs effectively - Handle help desk support requests promptly - Resolve technical problems to ensure customer satisfaction Qualifications Required: - Technical Support and Troubleshooting skills - Experience with Desktop Computers and Help Desk Support - Customer Support skills - Strong communication and interpersonal skills - Ability to work independently and collaboratively in a team - Knowledge of IT systems and software applications - Bachelor's degree in Information Technology, Computer Science, or a related field is preferred,