Help Desk Support Specialist

Founded in 1993, Greystar offers top-notch service in the residential rental housing industry. The company's innovative business model integrates management, development, and investment disciplines on international, regional, and local levels. Greystar's international platform leverages economies of scale, financial expertise, institutional-quality reporting, and strong capital relationships. Local city offices bring market knowledge and execution capabilities. With a global team of over 28,000 employees, Greystar's executive team, with an average of 23+ years of industry experience, provides a diverse perspective. This position plays a crucial role as a Level 3 Help Desk escalation point, handling complex system issues. The analyst is responsible for coordinating and managing technical escalations with vendors, bridging internal stakeholders and Funnel CRM. This ensures that daily operational support and long-term strategic improvements are in line with business requirements. Key Responsibilities: - Serve as the final internal escalation point for support requests related to the Funnel CRM platform and associated systems. - Investigate, troubleshoot, and resolve advanced technical issues that cannot be addressed by Tier 1 or Tier 2 support. - Conduct in-depth root cause analysis and create knowledge base articles to mitigate future escalations. - Collaborate with IT support teams to ensure seamless incident resolution and communicate effectively with users during critical incidents.,