Company Description Soteria, a technology company under the umbrella of Tenon Group, provides IT-based services to automate security and facility management while optimizing costs. Leveraging the extensive experience of its sister company, Soteria offers a comprehensive range of technology solutions and manpower optimization. We are dedicated to enhancing customer experiences in both tangible and intangible aspects. Role Description This is a full-time, on-site role for a Pre-Sales Assistant Manager located in Delhi, India. The Pre-Sales Assistant Manager will be responsible for supporting the sales team by identifying customer needs, creating proposals, delivering product demonstrations, and ensuring excellent customer service. Daily tasks include organizing and conducting pre-sales activities, strategizing sales approaches, and effectively communicating with potential clients to foster relationships. Qualifications Strong Interpersonal Skills and Communication skills Customer Service experience and Sales acumen Excellent Organization Skills Proven ability to work collaboratively in a team Bachelor's degree in Electrical,electronics or Instrumentation Control Minimum Experience of 2-3 in the technology or security sector is mandatory with experience in solution definition related to CCTV, IDA, FAS. Show more Show less
Job Description Role Overview: As a Help Desk Support Specialist at Soteria, you will be responsible for providing technical support, troubleshooting issues, assisting with desktop computers, and offering customer support. Your role will involve handling help desk support requests, resolving technical problems promptly, and ensuring customer satisfaction. This is a full-time, on-site role located in Gurugram. Key Responsibilities: - Provide technical support and troubleshooting assistance - Assist with desktop computers and help desk support - Offer customer support to address their needs effectively - Handle help desk support requests promptly - Resolve technical problems to ensure customer satisfaction Qualifications Required: - Technical Support and Troubleshooting skills - Experience with Desktop Computers and Help Desk Support - Customer Support skills - Strong communication and interpersonal skills - Ability to work independently and collaboratively in a team - Knowledge of IT systems and software applications - Bachelor's degree in Information Technology, Computer Science, or a related field is preferred,