Help Desk

As a Help Desk Executive at DLF Magnolias in Gurgaon, you will be the primary point of contact for residents, ensuring their queries, service requests, and complaints are handled promptly and efficiently. Your role will involve maintaining communication, professionalism, and coordination with various service teams to uphold the premium living standards of the community. Key Responsibilities: - Respond to residents" calls, emails, and walk-in queries at the Help Desk in a professional manner. - Log and track all complaints, maintenance requests, and feedback in the facility management system. - Coordinate with maintenance, housekeeping, electrical, plumbing, landscaping, and security teams for timely issue resolution. - Provide regular follow-ups and status updates to residents. - Escalate unresolved or urgent issues to the Facility Manager following escalation protocols. - Maintain daily MIS reports and complaint logs for management review. - Disseminate important notices, event updates, and maintenance schedules to residents. - Manage visitor and vendor coordination according to society guidelines. - Demonstrate confidentiality and discretion while interacting with high-profile residents. - Uphold the highest service standards to ensure resident satisfaction. Skills & Competencies: - Excellent verbal and written communication skills in English and Hindi. - Strong interpersonal skills and problem-solving abilities. - Customer service-oriented attitude with patience and courtesy. - Proficiency in MS Office, email correspondence, and facility management software (e.g., MyGate, ANACITY, Falcon). - Professional demeanor suitable for a luxury residential environment. - Ability to multitask and maintain composure under pressure. Qualifications: - Graduate in any discipline (Hospitality, Administration, or Management preferred). - 2-4 years of experience in Help Desk / Front Office operations, ideally in luxury residential societies or the hospitality industry. - Previous experience with DLF or other premium residential complexes would be advantageous.,