Help Desk Intern

Interested candidates

🗓️ Walk-in Days:

⏰ Timings:

📍 Location:

📅 Duration:

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About the Role

Helpdesk Support Team

Helpdesk Interns

Key Responsibilities

Customer Support:

• Handle inbound and outbound calls from restaurant partners regarding POS-related issues.
• Provide prompt, accurate resolutions to technical queries within the defined handling time.
• Ensure high responsiveness — calls should be picked within 10 seconds when not in the queue.

Ticket Management:

• Maintain 100% feedback on all tickets with a minimum of 95% positive customer satisfaction (CSAT).
• Ensure timely ticket closure
• Work efficiently within the ticketing system to document and resolve customer queries.

Required Skills & Qualifications

• Prior experience in

  customer service

  or

  helpdesk support

  (preferred, not mandatory).
• Strong

  problem-solving skills

  with a

  customer-first mindset

  .
• Excellent

  verbal communication

  in both

  Hindi and English

  .
• Ability to work under pressure and manage time efficiently.
• Familiarity with

  ticketing systems

  and support tools.

• Any fresher graduate may apply.

Why Join Us

• Gain hands-on experience in real-world customer support operations.
• Learn to troubleshoot POS systems and deliver exceptional service.
• Work in a fast-paced, growth-oriented environment with continuous learning opportunities