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Jobs in Gurugram
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IGT Solutions
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Help Desk Executive

Help Desk Executive

0 - 3 years

|

3 - 4 Lacs

Posted:14 hours ago| Platform:

Apply

Skills Required

Service Now Ticketing Help Desk Operations Remote Support Technical Helpdesk Ticketing Tools IT Helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Details:

Position: IT Help Desk Executive

Location: Gurugram

6 Days Working / Work from office

Max Budget 3.5LPA

Essential Duties and Responsibilities:

1+ years of IT experience with Help Desk Support.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries/tickets on time either in person or over the phone or via tickets.
Write training manuals.
Maintain the daily performance of computer systems.
Respond to email messages for users seeking help.
Ask questions to determine the nature of the problem.
Walk the customer through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Run reports to determine malfunctions that continue to occur

Regards

Varsha Batra

E.varsha.batra@igtsolutions.com

M,+9108527123018

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