Heart Officer

Role & responsibilities

HR Support & Staff Engagement

• Act as the first point of contact for employees regarding HR-related queries (contracts, leave, TUPE, policies).
• Provide guidance to staff on HR policies and escalate complex matters to the HR Manager as required.
• Conduct regular site visits to schemes to meet staff, listen to concerns, and promote positive engagement.
• Support induction and onboarding of new and TUPE-transferred staff, ensuring accurate records are maintained.
• Maintain up-to-date staff data, including attendance, annual leave, and training records.
• Assist in implementing employee engagement initiatives to promote well-being, transparency, and trust.

Finance Support

• Handle finance-related staff queries, including payroll, annual leave calculations, and expense claims.
• Audit and validate staff hours and rota data at AT to ensure payroll accuracy.
• Liaise with the Finance team to resolve discrepancies in a timely manner.
• Assist in preparing reports on payroll, overtime, and leave balances.
• Maintain confidentiality and integrity in managing sensitive financial information.

Administration & Governance

• Maintain accurate and organised records (electronic and paper-based).
• Support audits and compliance checks as required by HR, Finance, or CQC standards.
• Ensure staff communications are clear, timely, and professional.
• Contribute to policy updates and help cascade changes across teams.

Preferred candidate profile

Essential:

• Minimum

  2 years experience

  in HR, finance, or administrative support roles.
• Strong understanding of payroll processes and annual leave calculations.
• Excellent written and verbal communication skills in English.
• Proficiency in MS Office, particularly Excel; experience with care or HR software desirable.
• Strong organisational skills with attention to detail and accuracy.
• Ability to manage sensitive information with discretion and integrity.
• Professional, approachable, and able to build trust with staff at all levels.