Healthcare - Customer Support Service

Resultscx

1 - 3 years

2 - 4 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer support customer care us healthcare international voice process voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound calls related to healthcare services.
Service customers seeking support with their monthly healthy benefit package.
This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
Customers will seek help with replacement cards, balance checks, and contact information updates.
Successful associates can distinguish varying levels of customer complexity & communicate effectively.
Ensure compliance with HIPAA and other healthcare regulations.
Resolve customer queries efficiently while maintaining professionalism.
Maintain records of patient interactions and escalate complex cases when needed.

Required Skills:

Strong verbal and written communication skills.
Ability to handle customer inquiries with empathy and professionalism.
Basic knowledge of healthcare processes and medical terminologies (preferred).
Problem-solving and multitasking abilities.
Cognitive and Behavioral Assessment: Traitify Medium or High
Language Proficiency: Emmersion B1 CEFR score
Typing Test: 25 WPM at 95% accuracy
Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

Bachelors degree in any field.

Official Site: Digital Customer Experience Solutions with Human Touch | ResultsCX

Walk-in starts from 29th Sep, 2025

Timings 11Am to 4PM

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