Healthcare BPO Executive

Position: Healthcare BPO Executive
Job Location: Indore

Shift Timing: USA (8 PM to 5 AM India time)
Experience: 1–3 Years

Working: 5 Days (Mon-Fri)
Qualification: Graduate (preferably in Sciences, Healthcare Administration, IT, or related fields)

Role Overview

We are seeking a detail-oriented Data Entry Operator to support our patient care and imaging operations. The role involves accurate entry, validation, and maintenance of patient demographics, referrals, insurance, and imaging-related data across multiple systems (Contact centre, CRM, RIS/PACS, and EHR). This role is critical to ensuring smooth patient scheduling, compliance, and accurate reporting.

Key Responsibilities

• Accurately input and update patient demographics (name, DOB, address, contact) into CRM and RIS/PACS.
• Enter and validate referral information from physicians (fax, email, EMR feeds).
• Upload and index insurance details, pre-authorization approvals, and clinical documents.
• Update exam metadata (procedure type, status, scheduling details) in imaging systems.
• Perform data cleansing (deduplication, corrections, standardization) to maintain data integrity.
• Ensure timely entry of diagnostic reports and follow-up recommendations into the system.
• Collaborate with call centre, referral coordinators, and clinical staff to resolve missing/incomplete data.
• Maintain compliance with HIPAA and internal data governance standards.
• Generate basic reports and logs to support operations and audits.

Requirements

• Graduate degree (preferably in Healthcare Administration, Science, IT, or related).
• 1–3 years of experience in data entry, healthcare operations, or medical records management.
• Strong typing and data entry skills with high accuracy.
• Familiarity with CRM tools (Salesforce preferred), or RIS/PACS/EHR systems is an advantage.
• Proficiency in MS Office (Excel, Word).
• Good communication skills to coordinate with clinical and administrative teams.
• Detail-oriented with ability to handle sensitive patient data responsibly.

Preferred Skills

• Experience with Salesforce CRM or other healthcare CRM tools.
• Exposure to Genesys contact centre systems or similar platforms.
• Knowledge of medical terminology, referrals, and insurance pre-authorization workflows.
• Understanding of HIPAA and healthcare data security requirements.

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹11,509.48 - ₹33,539.90 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person