Healthcare Associate

Job Summary:

We are looking for energetic and detail-oriented Healthcare Associates to join our US Healthcare Voice Process team. The ideal candidate should have excellent communication skills, a passion for customer service, and a basic understanding of the US healthcare system. You will be responsible for handling inbound and outbound calls, verifying patient information, resolving queries, and ensuring high levels of accuracy and customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services, insurance verification, and patient information.
• Verify patient eligibility, benefits, and insurance coverage details with accuracy.
• Assist patients, providers, and insurance representatives in resolving queries or discrepancies.
• Document call details accurately in the system and follow up on unresolved cases.
• Maintain quality and productivity targets as per business standards.
• Ensure compliance with HIPAA and company confidentiality policies.
• Work collaboratively with internal teams to ensure smooth process flow and client satisfaction.

Required Skills and Qualifications:

• Any graduate or diploma holder (non-technical or life science background preferred).
• Excellent English communication skills – both verbal and written.
• Willingness to work in US night shifts.
• Good listening and problem-solving skills.
• Basic knowledge of US healthcare processes such as claims, insurance, RCM, or patient support (preferred but not mandatory).
• Ability to handle high call volumes with a professional attitude.

Preferred Qualifications:

• Prior experience in US Healthcare Voice Process / AR Calling / Medical Billing / Insurance Verification.
• Familiarity with healthcare terminologies and EHR systems.

Perks and Benefits:

• Attractive salary with performance-based incentives.
• Night shift allowance and cab facility (as per company policy).
• On-job training and growth opportunities.
• Supportive work culture with regular performance feedback.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person