Head UK Payroll

Role & responsibilities

The Head of Payroll will play a vital role in managing the end-to-end payroll processes for existing UK clients and onboarding new ones. You will collaborate closely with colleagues and clients in the UK while managing and leading your team(s) in India to service the client portfolio. The role also involves delivering comprehensive training and guidance to other staff.

Principal Responsibilities

• Operations & Implementation:

• Collaborate with the UK Head of Payroll to oversee operations, manage resources, and plan/schedule Go Lives.
  
• Manage client implementations for onboarding, ensuring careful and efficient resource management.
  
• Manage client expectations, align their processes with our systems, identify functionality gaps, and find solutions.
  
• Ensure adherence to deadlines and high-quality service.
  

• Customer Service Excellence:

• Deliver exceptional customer service by promptly responding to email queries and calls.
  
• Build strong relationships with clients, understanding their unique needs and tailoring solutions accordingly.
  
• Ensure client satisfaction through effective problem-solving, efficient issue resolution, and escalation handling.
  

• Payroll Support & Improvement:

• Provide guidance on payroll-related matters and assist team(s) with conceptual queries.
  
• Stay up to date with

  UK legislation

  and any compliance changes.
• Identify areas of improvement in payroll processes, implement solutions to improve efficiency and accuracy, and suggest ways to automate and improve processes and response times.
  

• Training and Development:

• Conduct engaging and thorough training sessions for team members and new recruits.
  
• Develop and maintain materials to facilitate effective knowledge sharing.
  

Required Skills & Qualifications

• Experience:

  7+ years of

  hands-on experience

  as a payroll manager in a

  UK payroll outsourcing setting

  .

• Change Management:

  Some level of change management experience.

• Skills:

• Strong leadership and management skills.
  
• Strong communication and interpersonal skills.
  
• Solid understanding of

  UK payroll laws, regulations, and compliances

  .
• Proficiency in using payroll software(s) and related tools.