1.Quality Management System
Formulate and implement Varroc Quality Management System and facilitate continuous internal process and system improvementMonitor review activities to sustain certification requirements of the customers, including self-audits and audits by customers. Facilitate certification by external third-party agencies such as International Automotive Task Force (IATF) through yearly plant surveillance auditsCoordinate observations from all plant audits through Plant QA Lead and Plant Head for reporting and submission to the customer2.Customer Quality Assurance
Manage customer complaints through supervision of plant quality leads, including implementation of corrective actions to ensure issues are not repeatedManage warranty cost reduction by implementing system improvements to reduce early failure rate of partsManage customer satisfaction scores improvement through reduction or rejection reduction PPM (parts per million - internal, external)Participate in meetings with customer quality assurance representatives3.New Product Development
Develop quality management processes as per the requirement of the customer for the new partEnsure submission of production part approval process by overseeing testing with R&D and ME and participating in weekly reviewsEnsure continuous improvement to quality by overseeing kaizens, and other improvement techniques, throughout the product life4.Regular Production
Lead weekly operations meetings attended by the BU Head and Strategy Lead to address any issues/concerns pertaining to quality at the plantsDesign mechanism for component testing and process testing and implement in plantsOversee plant quality leads to conduct testing on the line and final inspection of partsEnforce mechanism to improve supplier performance, including any major supplier issues which are affecting part quality and customer matrix5.Team development
Participate in recruitment process to identify the right talent across positions within the functionEstablish individual performance expectations and regularly review individual performance of the teamIdentify and create development opportunities for team members to enhance functional knowledge