Head Plant Quality (Division Manager)

Position Details:-

Position:

Reporting To:

Job Purpose

• Drive adherence to quality norms and principles for plant production and processes with a Zero Defect vision.
  
• Ensure timely resolution of customer complaints and strengthen customer confidence in quality.
  
• Build and nurture a strong quality culture across the organization.
  
• Strengthen organizational quality capabilities and drive Total Quality Management (TQM) and business excellence as per the company’s roadmap.
  

Key Responsibilities

• Achieve zero customer complaints through proactive quality management and effective root cause resolution.
  
• Ensure readiness for customer audits and product approvals.
  
• Implement “Built-in Quality” through robust manufacturing processes and controls.
  
• Establish and maintain ISO 9001, ISO 14001, and ISO 45001 management systems.
  
• Deploy quality planning tools such as APQP, PPAP, FMEA, and SPC for product and process improvement.
  
• Drive continuous improvement through quality tools, TPM, and business excellence initiatives.
  
• Support supplier quality improvement programs.
  
• Enable business performance by ensuring on-time inspections and right-first-time execution.
  
• Lead people development initiatives such as training, Kaizen, 5S, Quality Month, and career development programs.
  

Key Figures

• Support achievement of annual sales revenue of 1000 Crore.
  
• Maintain Cost of Poor Quality (COPQ) below 1% of total sales.
  

Team Structure

• Direct Reports:

  5 (1 Manager, 3 Deputy Managers, 1 Assistant Manager)

• Indirect Reports:

  21 Executives, 12 Permanent Operators, 149 Contract Operators

Key Success Factors

• Zero customer complaints.
  
• Zero Cost of Poor Quality (as a percentage of sales).
  
• Right-first-time customer inspections and approvals.
  
• Zero major non-conformances in external IMS and NABL audits.
  

Major Challenges

• Preventing repeat customer complaints through effective root cause analysis and corrective action.
  
• Sustaining robust Quality Assurance systems across all functions.
  
• Ensuring thorough validation of new product launches.
  
• Fostering a cross-functional culture of continuous improvement.
  

Qualification & Experience

• B.E. in Electrical / Mechanical / Production with 18+ years of experience; MBA or M.Tech preferred.
  
• Proven experience in Quality Management within manufacturing of industrial electrical products, automotive, or large-scale component industries.
  

Skills & Competencies

• Strong command over core quality tools – QA Plan, PFMEA, PPAP, APQP, SPC, MSA, and Auditing.
  
• Knowledge of QMS standards – ISO 9001, IATF 16949; Certified Internal Auditor preferred.
  
• Experience with TQM tools and/or Six Sigma Black Belt certification is desirable.
  
• Excellent stakeholder management across suppliers, customers, and internal teams.
  
• Data-driven decision-making and strong leadership with a customer-centric mindset.