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For Employers

Head Operations

GENXHIRE SERVICES PRIVATE LIMITED

7 - 12 years

20 - 35 Lacs

thane

Posted:21 hours ago| Platform:

Apply

Skills Required

coco store operations franchisee management retail operations franchise operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Head Operations
Location

Mumbai

Job Overview

As the Head of COCO Operations, you will be responsible for setting up chains of company-owned, company-operated venues across locations and be responsible for their strategic and operational leadership. This role involves overseeing end-to-end outlet performance including P&L management, operational efficiency, customer experience, and team development, ensuring alignment with brand standards and business objectives.

Essential Duties & Responsibilities

Strategic Leadership:

Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
Drive expansion plans including launch & scale-up of new COCO locations.

Operational Excellence:

Oversee day-to-day operations, including inventory management, procurement, and distribution, to meet customer demand and delivery targets.
Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.
Identify risks, vulnerabilities, and opportunities in operational processes and develop strategies to mitigate risks and capitalize on opportunities.
Build and maintain relationships with suppliers, vendors, and service providers to negotiate contracts, resolve issues, and ensure timely delivery of goods and services.

Financial Management:

Develop and manage budgets, financial forecasts, and cost-control measures to optimize resource allocation and maximize profitability.
Ensure cost optimization and revenue growth through operational excellence and innovation.

Team Leadership:

Lead and develop a multi-layered operations team including Area Managers, Venue/outlet Managers, and ground staff.
Foster a high-performance, customer-centric culture.

Customer Experience:

Develop and implement customer experience strategies.
Ensure best-in-class customer service and satisfaction across all venues/outlets.
Monitor and act upon customer feedback, audits, and mystery shopping results.

Process Improvement:

Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and customer needs.
Identify operational inefficiencies and implement continuous improvement initiatives.
Leverage technology for performance tracking and process automation.

Reporting & Analytics:

Develop dashboards and KPIs to monitor performance.
Provide regular reports to leadership with actionable insights.

Experience & Qualifications

5+ years of experience in building scalable Operations & Customer Experience roles in entertainment, sports, leisure, or beauty industries.
Proven track record of improving customer satisfaction through strategic and operational efforts.
Proven P&L ownership and team management across large networks.

Skills / Knowledge

Exceptional communication, negotiation, and presentation skills.
Strategic planning, analytical skills and experience with customer data.
Financial management.
Microsoft Office.

Core Qualities

Self-motivated and results oriented.
Sports enthusiast.
Problem solving abilities.

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Head Operations