Head- Operations

Job description:

We are seeking a dynamic and experienced professional to lead the Operations function of our NBFC. The Head of Operations will play a key strategic and executional role in ensuring smooth, compliant, and customer-centric operations across all verticals, including investment products, loan products, deposit products, and insurance offerings. The ideal candidate must be well-versed with RBI compliance and operational best practices in the financial services space.

Strategic Operations Management:

• Lead and oversee day-to-day operations across lending, investment, deposits, and insurance products.
• Develop and implement efficient, scalable processes to support business growth while ensuring regulatory compliance and customer satisfaction.

Compliance & Risk Management:

• Ensure full compliance with RBI guidelines and other regulatory requirements governing NBFC operations.
• Collaborate with compliance and risk teams to mitigate operational risks and enforce internal controls.

Product Operations Oversight

Manage back-office operations for:

• Loan Products: Personal, business, secured/unsecured loans.
• Investment Products: NCDs, Sub-debts, etc.
• Deposit Products: Fixed deposits, recurring deposits, etc.
• Insurance Products: Life, general, and health insurance processing and servicing.

Technology & Automation:

• Work closely with the technology team to implement digital transformation initiatives.
• Champion automation and process optimization projects to improve TAT and cost-efficiency.

Customer Experience & Service Delivery:

• Oversee client onboarding, servicing, disbursals, renewals, and query resolution.
• Establish SLAs and ensure high-quality service delivery across all touchpoints.

Team Leadership:

• Lead, mentor, and build a high-performing operations team.
• Foster a culture of accountability, excellence, and compliance.

Audit & Reporting:

• Liaise with auditors (internal/external) and ensure timely closure of audit findings.
• Prepare and present periodic reports to senior leadership and regulatory bodies as required.