Head of Technology Command Center & Service Quality

Job Description: You will be responsible for managing and transforming Technology Command Center Services, which are essential for maintaining the availability of the technology team. Your duties will include major incident response, availability management, service level management, incident and problem management, as well as change and release management. Key Responsibilities: - Lead the operational transformation by strategically improving incident response and resolution - Streamline processes to enhance overall efficiency Qualifications Required: - Proven experience in managing Technology Command Center Services - Strong understanding of major incident response, availability management, service level management, incident and problem management, change and release management - Excellent communication and leadership skills Note: Additional details about the company were not provided in the job description.,