Head of Service Management, NPS

As the Head of Service Management at LSEG (London Stock Exchange Group), you will have a strategic leadership role in ensuring the delivery of high-quality network services that meet the organization's business needs. Your primary focus will be on transforming and enhancing service delivery across the wide NPS organization by leveraging your influencing skills. Your key responsibilities will include: - Collaborating closely with the Head of Network Products and Services (NPS) to oversee service management processes - Leading a distributed team and spearheading transformative projects for improving customer satisfaction, service reliability, and operational excellence - Developing and implementing service management frameworks, processes, and policies to ensure consistent delivery of high-quality network services As a Senior Technology Leader, your role will involve driving service improvements for NPS through proactive leadership and stakeholder management. Your expertise in global service management for large-scale, complex network environments, along with strong leadership skills and deep knowledge of ITIL frameworks, will be crucial for success in this position. Qualifications required for this role include: - Bachelor's degree or equivalent experience in Computer Science, Engineering, or related field (advanced degree preferred) - Excellent communication and stakeholder management skills - Strong analytical and problem-solving abilities - Knowledge of industry trends, service management standard methodologies, and emerging technologies Joining LSEG means being part of a global financial markets infrastructure and data business committed to excellence in delivering services worldwide. You will play a critical role in supporting the global financial system and contributing to the stability and growth of communities and economies. LSEG values integrity, partnership, excellence, and change, and is dedicated to driving financial stability, empowering economies, and enabling sustainable growth.,