Head of Reservations executive

Job Title: Head of Reservations executive (Hospitality)

Location: Chandni Chowk , Delhi

Salary: ₹25,000 – ₹35,000 per month
Industry: Hospitality / Hotel

Role Overview:

We are looking for a dynamic and experienced Head of Reservations a to lead and manage all reservations at our premium Haveli in Chandni Chowk. The ideal candidate will ensure seamless guest experiences, efficient booking management, and smooth coordination with all departments.

Key Responsibilities:

Reservations Management:

• Oversee the reservations process, ensuring accuracy in room bookings and availability.
• Coordinate with travel agents, corporate clients, and online travel portals.
• Manage group bookings and handle peak period inventory control.
• Maintain reservation systems and ensure up-to-date data entry.

Team Leadership & Training:

• Train and mentor front office and reservation staff to uphold high hospitality standards.
• Prepare duty rosters and manage shift schedules efficiently.
• Set performance benchmarks and conduct regular staff evaluations.

Revenue & Coordination:

• Work closely with the sales and operations team to optimize room revenue.
• Forecast occupancy trends and support in rate planning and yield management.
• Liaise with housekeeping and F&B departments for smooth guest operations

Requirements:

• Graduate/Diploma in Hotel Management or related field.
• Minimum 5 years of experience in front office/reservations; 2+ years in a leadership role.
• Excellent communication and interpersonal skills.
• Strong knowledge of PMS (Property Management Systems) and reservation platforms.
• Fluent in English and Hindi.
• Professional appearance and a guest-first attitude.

Why Join Us?

• Be part of a culturally rich, premium hospitality brand in the heart of Old Delhi.
• Opportunity to lead a team and shape the guest experience at a heritage property.
• Competitive salary and growth prospects.

How to Apply:
Interested candidates can share their resumes at this no . 7303099642

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person