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Head of Platform Services, Pune, Information Technology

Head of Platform Services, Pune, Information Technology

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Clsa

9 - 13 years

30 - 37 Lacs

Pune

Posted:2 days ago| Platform:

Apply

Skills Required

Service management Capacity management IT infrastructure operations Production support Problem management Manager Technology Scheduling Management Troubleshooting Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Areas of Responsibilities

Ensure smooth and seamless 24x7 Global IT Infrastructure Operations, including excellent ITIL Incident/Change/Service Request/Problem Management
Provide excellent people management to direct reports based in Pune
Ensure Proactive capacity management and drive continuous improvement efforts, by identifying wasted effort, drive more efficient support practices
Work closely with CLSA regional IT teams, Global Markets Technology software development, Platform Engineering, End-User Services, Service Management and Q/A Teams as required
Ensure excellent Global server operations and strong adherence to Build, Deploy and patch standards
Provide technical leadership to applications, database, storage and other platform Operations groups providing advice & guidance as appropriate
Responsible for the change-the-bank and run-the-bank activities for Platform
Accountable for escalation management and single point of contact for Infrastructure Ops
Provide at all times an excellent, fast and responsive service to other teams
Ensure that Infrastructure Operations are run cost-effectively and right-sized according to demand
Ownership as gate-keeper for global infrastructure estate, responsible for managing demand efficiently and effectively

Requirements

Experience working in Infrastructure support systems support, preferably bulge bracket investment bank.
Production support experience with good problem solving and trouble shooting skills.
Strong influencing and leadership ability, demonstrates strong personal ethics
Must have exposure to working directly with business-facing technologists, vendors, and other project stakeholders as needed.
Prefer candidates with regional/onsite experience
Good communication skills
Technically sound with strong urge towards innovative technology
Experience in leadership of a technology group both in terms of man management & workload prioritization
Strong People management experience, demonstrable knowledge in setting, measuring & reviewing objectives, performance reviews & managing people excellently
Prepared to work unsocial hours as & when required

Demonstrates structured thinking, including recording / tracking / prioritizing / scheduling work against available time and resources

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Clsa

Financial Services

Hong Kong Singapore

1001-5000 Employees

17 Jobs

Key People

Henrik F. A. D. V. Cartier

CEO
Lily Lam

Managing Director
Paul Darby

Chief Operating Officer

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Head of Platform Services, Pune, Information Technology