Provide troubleshooting resolution Resolve issues Mac/Windows & Linux. Provide support for remote staff using Anydesk Responding to emails. Manage client inventory using our Assetze software. Candidate that has learning ability, and will to excel.
Administer SaaS tools, IT asset inventory, & onboarding process Resolve IT tickets & manage Freshservice workflows Build automation workflows with Okta, SAML, & Freshservice Support compliance efforts with Infosec team (MFA, SSO, access logs)