Head of Payment Operations

Key Responsibilities

• Lead, mentor, and manage the payment operations team to achieve operational excellence
• Develop and implement strategies to optimize payment processes and systems
• Ensure compliance with all relevant regulations and industry standards
• Collaborate with cross-functional teams to enhance payment solutions and services
• Monitor and analyze payment trends to identify opportunities for improvement
• Regularly assess Risks involved in the process and mitigate where possible
• Manage relationships with key stakeholders globally especially in Europe APAC
• Work closely with Journey Owners, Local offices, Mission Control team, Client service Teams to ensure a seamless payment experience for clients.
• Manage stakeholder relationships and performance metrics effectively. Prepare and present reports on payments metrics and performance.
• Dive into cases and resolve issues as necessary
• Automation of manual processes.

YOUR PROFILE

As a person you are known for your outmost professionalism, integrity and trustworthiness. You are a curious, collaborative and outgoing person that thrives in different environments.

• Proven experience in payments domain, at least 13 years
• Proven experience in leadership team management, at least 5 years
• Excellent Stakeholder management and communication skills is must
• Decision making ability in a fast-paced environment
• Educational Qualification - A post graduate, preferably a diploma/degree in Business management.
• Proven experience in managing Risks, Compliance and regulatory recommendations
• Have in-depth knowledge of payment types and formats as well as clearing systems
• Must be familiar with International Sanctions Embargoes
• Must be familiar with regulatory landscape of payments in Europe Asia Pacific
• Demonstrate a curious, collaborative, and outgoing nature, thriving in diverse environments