Head of Operations Employee Transport

The Vice President Head of Operations position based in Bangalore and reporting to the Chief Operating Officer involves overseeing and expanding the end-to-end operations nationwide. This includes managing fleet operations, charging infrastructure, supply chain, driver operations, service delivery, and operational excellence across various cities. The role necessitates a strong operational acumen, effective team leadership, and the capability to drive sustainable growth in a rapidly evolving industry. Responsibilities include devising and executing national operations strategies in line with business objectives and ESG standards, establishing scalable operational models for multi-city EV fleet operations, collaborating with cross-functional teams for enhanced service delivery and efficiency, monitoring key performance indicators related to fleet uptime, charging utilization, turnaround time, SLA adherence, and cost optimization, implementing tech-driven standard operating procedures and real-time dashboards for informed decision-making, and continuously enhancing logistics, asset deployment, and energy consumption practices. Furthermore, the VP Head of Operations will be accountable for the national P&L, ensuring profitability through operational efficiency, supervising EV fleet deployment, maintenance, servicing, and lifecycle planning across regions, tracking sustainability metrics for environmental compliance, building and leading a high-performing operations team, establishing performance management systems and incentives for ground staff and drivers, overseeing recruitment, engagement, and retention strategies for drivers, promoting a culture of safety and continuous improvement, ensuring regulatory compliance, identifying and mitigating operational risks, setting up audit controls and service quality assurance frameworks, leveraging technology tools for digitizing operations, and collaborating with the product team to enhance fleet tracking, route planning, and maintenance tools. The ideal candidate should hold an MBA from a Tier-1 & 2 institute or a B.Tech + MBA with operational specialization, possess 12-18 years of total experience with at least 5+ years in national or regional operational leadership roles, and have exposure to sectors such as mobility, logistics, EVs, renewable energy, fleet, or last-mile delivery. Key competencies for this role include strategic thinking, operational insight, tech proficiency, people leadership, stakeholder management, process excellence, cost control mindset, and experience in high-growth or startup environments.,