Head of Operations at MICE and client servicing

Company Description

Firefox Productions Pvt Ltd. specializes in creating exceptional events that leave a lasting impact. With an international presence and expertise in over 300 cities across India, we deliver customized event solutions that cater to diverse industries and cultures. From MICE (Meetings, Incentives, Conferences, Exhibitions) to corporate retreats, team offsites, and hotel bookings, we manage every detail with precision and creativity. Our portfolio includes collaborations with micro to larger corporations.

Role Description

This is a full-time, on-site position based in Bengaluru for the role of Head of Operations and Client Servicing and flexible enough to travel various cities if required. The role involves overseeing and streamlining operations to ensure efficient event management, coordinating with clients and teams to provide an exceptional service experience, managing budgets. This role requires strong leadership to lead the operational team effectively and maintain high-quality delivery standards across diverse event projects. We’re looking for a strong, reliable, and experienced Operations Head who can lead MICE event operations end-to-end and excel in client servicing.

Key Responsibilities

• Lead full-cycle operations for MICE (Meetings, Incentives, Conferences, Exhibitions) events.
• Act as client servicing lead — handle briefs, updates, expectations, and on-ground coordination.
• Manage vendors, suppliers, production agencies, and venue partners with strong negotiation and relationship skills.
• Oversee logistics, hospitality, manpower, fabrication, and event flow and Conduct site recces and prepare detailed operational plans & checklists.
• Ensure high-quality delivery under tight timelines and dynamic event conditions, Solve problems quickly during live events and maintain service standards.
• Lead on-ground teams and ensure smooth coordination at every stage.

Candidate Requirements

• Bachelor’s degree in Business Administration, Event Management, or a related field is preferred.
• 5–7+ years of experience in MICE operations (mandatory).
• Strong background in client servicing and handling premium corporate clients.
• Excellent communication skills in English, Hindi & Kannada(optional).
• Proven experience in vendor management, negotiations, and multi-vendor coordination.