Head of Credit Used 3W & 4W Vehicle Finance

Location: Chennai Reports To: CEO Experience : 12-18 years in credit risk/underwriting, specifically in used vehicle finance (3W/4W). Travel: branch visits, field audits, dealer/RTO coordination Role Summary: Lead the credit function for used 3-wheeler and 4-wheeler financing across India. Design and execute policies that enable sustainable credit growth in underserved Tier 24 markets while maintaining strict control over asset quality, fraud risk, and operational efficiency. Key Responsibilities: Credit Policy & Risk Architecture Define credit norms for used commercial/passenger 3W and 4W vehicles, considering vehicle type, age, usage, geography, and customer profile. Develop segment-specific underwriting frameworks (e.g. auto drivers, taxi operators, fleet owners, small businesses). Design differentiated policies for new-to-credit (NTC), informal income, and low bureau-score customers. Underwriting & Decisioning Lead centralized and regional underwriting teams with strong controls and audit trails. Implement structured appraisal methodology including physical verification, vehicle valuation, and income estimation. Approve high-ticket or exception cases and monitor adherence to deviation protocols. Used Vehicle-Specific Risk Controls Develop SOPs for: RTO transfer and hypothecation validation. Authenticating vehicle condition, odometer tampering, engine/chassis matching. Evaluating second/third ownership risk and pricing vehicle residual value correctly. Coordinate with repossession and insurance teams to assess LTV and liquidation feasibility. Portfolio Monitoring & Loss Containment Track collection and delinquency patterns by vehicle type, geography, vintage. Identify fraud-prone areas, high first-bounce risk, and pockets of stress. Monitor GNPA, LGD, and recovery velocity in written-off used vehicle loans. Field Credit & Training Standardize on-ground credit investigation processes including ITR substitutes, business cash flow validation, customer profiling. Conduct regular training for field credit officers on red flags, fraud detection, and local risk cues. Tech-Enabled Lending Integrate valuation tools, GPS, and telematics data into credit decisioning (where feasible). Support product and data teams in building scoring models for faster approvals. Ensure end-to-end credit workflow digitization through LOS/LMS. Compliance & Governance Ensure RBI compliance including KYC, FPC, fair lending practices. Lead credit audits and support external/internal inspections. Ideal Candidate Profile: Vehicle Focus: Deep expertise in used auto credit lifecycle, valuation, dealer tie-ups, and recovery post-default. Segment Understanding: Hands-on understanding of informal borrowers, drivers/owners, and small fleet operators. Systems: Familiar with LOS, valuation APIs, RTO data, fraud check tools. Leadership: Managed pan-India or zonal-level credit teams; strong decision-making skills under ambiguity. Education: CA/MBA preferred; strong field acumen valued over purely academic credentials. Interested Candidates can Share there resume at hr@dugar.co.in or WhatsApp it to 9092807676 Komal Agarwal - HR Officer DUGAR FINANCE