Head of Client Delivery

As the Head of Client Delivery at E42.ai, you will play a pivotal role in ensuring high levels of client satisfaction and driving successful deliveries that exceed client expectations. Your leadership will be instrumental in fostering a culture of excellence, collaboration, and continuous improvement within the delivery team. You will serve as the primary point of contact for key clients, building and maintaining strong relationships based on trust and understanding of their business objectives. - Strategic planning and execution skills are critical in aligning client delivery with the company's overall business goals - Oversee project and program management, ensuring efficient resource allocation and timely delivery - Drive continuous improvement initiatives to achieve operational excellence through scalable and efficient delivery processes Your qualifications should include: - Bachelor's or MBA degree in Computer Science, Project Management, or a related field - 10-15 years of experience in customer success, program management, or project management, preferably in the tech or AI industry Key Skills required for this role: - Client focus - Project & program management expertise - Strategic thinking - Strong communication - Problem-solving abilities - Leadership skills - Technical proficiency Essential attributes such as being proactive, collaborative, adaptable, and having a positive attitude are also crucial for success in this role. Experience in managing client success and business growth in a BPO environment, as well as a background in a startup setting, would be advantageous. If you are ready to take on this challenging yet rewarding role, we would like to talk to you! As the Head of Client Delivery at E42.ai, you will play a pivotal role in ensuring high levels of client satisfaction and driving successful deliveries that exceed client expectations. Your leadership will be instrumental in fostering a culture of excellence, collaboration, and continuous improvement within the delivery team. You will serve as the primary point of contact for key clients, building and maintaining strong relationships based on trust and understanding of their business objectives. - Strategic planning and execution skills are critical in aligning client delivery with the company's overall business goals - Oversee project and program management, ensuring efficient resource allocation and timely delivery - Drive continuous improvement initiatives to achieve operational excellence through scalable and efficient delivery processes Your qualifications should include: - Bachelor's or MBA degree in Computer Science, Project Management, or a related field - 10-15 years of experience in customer success, program management, or project management, preferably in the tech or AI industry Key Skills required for this role: - Client focus - Project & program management expertise - Strategic thinking - Strong communication - Problem-solving abilities - Leadership skills - Technical proficiency Essential attributes such as being proactive, collaborative, adaptable, and having a positive attitude are also crucial for success in this role. Experience in managing client success and business growth in a BPO environment, as well as a background in a startup setting, would be advantageous. If you are ready to take on this challenging yet rewarding role, we would like to talk to you!