Head of Client Delivery

You will play a pivotal role as the Head of Client Delivery at E42.ai, ensuring high levels of client satisfaction and driving successful deliveries that exceed client expectations. Your leadership will foster a culture of excellence, collaboration, and continuous improvement within the delivery team. Being the primary point of contact for key clients, you will build and maintain strong relationships based on trust and understanding of their business objectives. Key Responsibilities: - Strategic planning and execution skills are critical in aligning client delivery with the company's overall business goals - Oversee project and program management, ensuring efficient resource allocation and timely delivery - Drive continuous improvement initiatives to achieve operational excellence through scalable and efficient delivery processes Qualifications Required: - Bachelor's or MBA degree in Computer Science, Project Management, or a related field - 10-15 years of experience in customer success, program management, or project management, preferably in the tech or AI industry Key Skills: - Client focus - Project & program management expertise - Strategic thinking - Strong communication - Problem-solving abilities - Leadership skills - Technical proficiency In addition to the qualifications and key skills required, essential attributes such as being proactive, collaborative, adaptable, and having a positive attitude are crucial for success in this role. Experience in managing client success and business growth in a BPO environment, as well as a background in a startup setting, would be advantageous for this challenging yet rewarding role at E42.ai.,