Head - Motor Own Damage Claims

About the Team

The Motor OD (Own Damage) Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.

About the Role

As the Head – Motor OD Claims, you will be a key member of the Insurance team, responsible for shaping and executing the overall strategy for motor own damage claims. This role involves leading and managing the Motor OD claims operations, ensuring seamless processing, cost optimization, and superior customer experience. You will be instrumental in building a high-performing team, establishing robust processes, leveraging technology, and managing a vast network of surveyors and workshops, all while ensuring strict adherence to regulatory guidelines and robust fraud control mechanisms. Your leadership will directly impact customer satisfaction, operational efficiency, and the financial health of the company.

Must Haves

• Minimum of 8+ years of experience in managing Motor OD Claims
• Proven track record of successfully leading large claims teams and managing pan-India operations/ large-regional operations
• Demonstrable experience in claims strategy formulation and execution

What We Expect From You

• Lead Motor OD Claims with strategic alignment to business goals
• Drive efficiency through SOPs, automation, and KPI tracking (TAT, NPS, cost)
• Ensure accurate, fair, and timely claim settlements
• Control costs and leakage while ensuring regulatory (IRDAI) compliance
• Build and mentor a high-performing, customer-focused claims team
• Develop and manage a quality network of surveyors and garages with SLAs
• Champion a customer-first approach; handle escalations and improve experience
• Implement robust fraud detection and investigation mechanisms
• Stay current with industry trends, technologies, and regulatory changes
• Use data analytics for insights, reporting, and continuous improvement

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.

Sachin Bansal & Ankit Agarwal

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

• You’re impact-driven

• You take ownership, build boldly, and care about making a real difference.

• You strive for excellence

• Good isn’t good enough. You bring focus, precision, and a passion for quality.

• You embrace change

• You adapt quickly, move fast, and always put the customer first.