Head Customer Support

Colorjet

18 - 28 years

15 - 25 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

dealer management after sales support team leadership service operations customer support management customer management machine installation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description

We are looking to onboard an accomplished professional from the

Key Responsibilities:

Provide strategic leadership in planning, directing, and optimizing service operations, including installation, maintenance, and after-sales support.
Design and implement service strategies and frameworks to enhance operational efficiency, service quality, and customer experience.
Lead, mentor, and develop service teams to foster a culture of high performance, accountability, and continuous learning.
Resolve escalated technical challenges with speed and precision, ensuring seamless support for customers.
Build and maintain long-term customer relationships, driving loyalty, retention, and satisfaction.
Collaborate with cross-functional teams to identify process improvements, strengthen business outcomes, and support organizational growth.
Monitor service performance metrics, analyze trends, and present actionable insights and reports to senior leadership.

If this interests you, we would be happy to connect and explore a role that best aligns with your background and aspirations.

Looking forward to hearing from you.

Warm Regards,

Ekta Mishra | HR Executive

Colorjet Group

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Head Customer Support

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18.0 - 28.0 yrs

INR 15 - 25 Lacs

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