Head - CRM

Experience: 15+ years in CRM domain within real estate

Role Overview

Lead and elevate AEHL's CRM vertical by establishing and scaling end-to-end post-sales operations from banking, registration and collections to possession and customer engagement.

Key Responsibilities

Implement SOPs for post-sales operations including billing, collections, registrations, changes, and possessions.

Drive team performance to achieve monthly targets for collections, registrations, and handovers.

Lead customer conflict resolution with tact, empathy, and professionalism.

Engage with homeowners, tenants, and landlords for account reconciliation and recovery.

Collaborate with Legal, Finance, Sales, and Engineering teams to streamline processes.

Ensure accuracy of data and documentation in the CRM ERP system.

Build and mentor a high-performing CRM team with accountability metrics.

Identify process improvements to enhance customer satisfaction.

Prepare MIS reports and monthly forecasts.

Candidate Profile

Minimum 15 years of CRM experience in real estate.

Strong command over post-sales processes: billing, collections, registration, possession, documentation.

Excellent conflict management and interpersonal skills.

ERP proficiency mandatory (Farvision, Hi Rise, Zoho, Salesforce or equivalent).

Fluent in English and Marathi.