HCLTech is Hiring For Order Mangement- Bangalore

HCLTech is Hiring for Order Mangement- Bangalore Location

Shift: US Shift

Responsibilities include:

• Order verification (OVC) and Order Entry
• Validate the pre-order received and refer it back to the Client Sales team if additional information is needed
• Validate technical/site details
• Gather and verify data with the customer, including:
• Customer name and technical/site contacts, site readiness
• Products ordered, product intervals, and customer delivery date requirements
• Review order status communication plan
• Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform
• Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR
• Reserve appropriate telephone numbers (VOIP Orders)
• Confirm that all documentation and customer information provided by Sales, Solution Architect, Global Client Services, and the Customer is complete
• Update and complete order information
• Submit orders to provisioning
• Manage fallout/exception orders, including:
• Tracking assigned orders, resolving order fallout tasks, and driving resolution of order rejections
• Escalating to supplier organizations on orders requiring action
• Confirming that all pre-work activities related to activation are complete
• Coordinating test and installation, scheduling activation
• Perform all Order Management fallout functions related to groups of orders for a single client or project
• Provide senior-level support for escalated orders, high visibility clients, and high revenue orders
• Update price impacting quotes for change orders
• Manage and resolve fallout in specialty areas such as circuit provisioning and network builds
• Provide vendor partner oversight
• Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
• Ensure order completion and validate order sent to billing.

Skills and Qualifications:

• General knowledge of Telecommunications, Networking Technologies, and Solutions
• SFDC tool & processes knowledge
• Ability to deliver written and verbal messages with customers
• Critical thinking in the decision-making process
• Technical aptitude and forward thinking
• English literacy and numeracy
• Strong customer service focus with a drive to deliver a world-class customer experience
• Clear, confident communicator with strong written and verbal presentation skills
• Ability to work independently and as part of a team
• Perform well under pressure to meet deadlines
• High attention to detail, data accuracy, and quality of input
• 10+ years of demonstrable experience in a B2B/Corporate environment
• Problem management and strong analytical skills