HCL Tech - Client Support Specialist – UK Client Services (Voice Process) -21st June 2025

Job Description

HCL Tech - Client Support Specialist – UK Client Services (Voice Process) -21st June 2025 ***HCL is hiring candidates who are passionate to work in an UK voice process for a renowned process*** Interview Location: HCL Technologies, Tower 4, No. 602/3, Elcot Special Economic Zone, Medavakkam High Road, Sholinganallur, Chennai - 600119 . Designation: Associate Process: Inbound and Outbound Voice Process Experience: Experience (1 - 3 Years) Shift: UK Shift Mode of interview: Walkin Date: 21 June 2025 Timing: 10:00 AM to 2:00 PM Contact HR: Deva Dharani Job Summary: We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–3 years of experience in international calling, specifically supporting UK clients. Key Responsibilities: Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner. Address client issues related to services, transactions, or operational concerns. Maintain detailed and accurate records of all client interactions using CRM tools. Escalate unresolved issues to internal teams and ensure timely follow-up. Collaborate with internal departments to enhance client satisfaction and service delivery. Ensure compliance with UK data protection and service standards. Required Skills and Experience: 1–3 years of experience in international voice-based client support, preferably with UK clients. Excellent spoken English with a neutral or UK-accented tone. Strong interpersonal, communication, and problem-solving skills. Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option). Preferred Qualifications: Bachelor’s degree in any discipline. Certifications in client service or voice process operations are a plus. Understanding of UK business culture and client expectations. Show more Show less