Hardware Engineer (IT Support System Assistant)

You are seeking a motivated and tech-savvy individual to join the IT team at MindSpace Software as a Trainee Hardware Engineer (IT Support Technician). This entry-level role is perfect for someone with a basic understanding of IT systems, strong problem-solving skills, and a willingness to learn and develop within the organization. As a Trainee Hardware Engineer, you will be responsible for assisting with the setup, maintenance, and troubleshooting of computer hardware, software, and network systems. You will provide first-level technical support to end-users through various channels such as in person, phone, or email. Additionally, you will monitor and maintain IT inventory, including hardware, software licenses, and accessories, and install and configure new workstations, printers, and other peripherals. Furthermore, you will support regular data backups and system updates, document IT issues and resolutions in the help desk system, assist with system upgrades, patch management, and cybersecurity best practices, and maintain the cleanliness and organization of IT workspaces and storage. You will also be responsible for fixing desktop/laptop issues at the primary level, addressing network-related issues, and demonstrating basic knowledge of Windows and/or macOS environments. To excel in this role, you should be familiar with common office applications such as Microsoft Office and Google Workspace, possess good communication skills, and maintain a helpful attitude. You should have the ability to follow instructions and work independently when necessary, along with an eagerness to learn and adapt in a fast-paced IT environment. The qualifications required for this position include a high school diploma or equivalent, while a diploma or certification in IT, such as CompTIA A+ or Microsoft Certified Fundamentals, is considered a plus. The ideal candidate will have 0 to 1 year of experience in a similar role. This position is based in Mahape, Navi Mumbai. If you are a dedicated individual with a passion for technology and a desire to kickstart your career in IT support, we encourage you to apply to MindSpace Software and become part of our dynamic team dedicated to delivering exceptional results and fostering professional growth and success.,