Hair Coaches - Health and Wellness

Fusion CX

1 - 7 years

6 - 9 Lacs

mumbai

Posted:3 hours ago| Platform:

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Skills Required

customer service representative analytical healthcare wellness customer support customer service associate continuous improvement service quality monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assessment:
Conduct evaluations to identify clients specific hair conditions and needs based on established guidelines by the medical team
Education:
Instruct clients on effective hair care practices to promote hair health, including techniques for washing and protecting the hair as per set guidelines
Problem-Solving:
Identify and address hair-related issues or concerns. Analyze potential causes of hair problems, including damage, hair loss, and scalp conditions. Also, provide tailored solutions to mitigate or overcome these issues.
Emotional Support:
Offer empathy, emotional support, and encouragement to clients facing hair health challenges.
Goal Setting and Monitoring:
Assist clients in defining achievable hair goals and tracking their progress. Additionally, offer continued support to help them achieve their hair-related objectives as per the set guidelines.

Job Requirements

An ideal customer service associate or hair coach working in this health and wellness campaign in Mumbai must possess the following:

Educational Background:
Open to graduates or undergraduates from any field.
Communication Skills:
Must be proficient in English (Versant Level 4 or above) and Hindi, with excellent listening, instructing, and motivational skills.
Hair Health Knowledge:
Should possess the ability to analyze and address hair and health issues.
Empathy and Compassion:
Demonstrated ability to empathize with clients and offer compassionate support.
Problem-Solving:
Strong analytical abilities to identify and address hair health issues.
Time Management:
Capable of managing time effectively to address client needs promptly.
Feedback Responsiveness:
Open to feedback for continuous improvement of service quality.
Ethical Behaviour:
Commitment to ethical conduct in all client interactions.
Adaptability:
Comfortable working in a dynamic environment and managing high call volumes. Previous experience in customer support is beneficial

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